a.s.r. wants to be a trustworthy partner to its clients, and offer them transparent insurance. At the same time, they want to create sustainable and stable value for its shareholders. The priority for a.s.r. Is therefore to deliver simple and transparent products, communicate clearly and treat its clients fairly.

  • the motivation

    a.s.r. wanted to replace HP Service Manager. At the same time, it was a good opportunity to have assess the ITSM processes. By choosing ServiceNow, a.s.r. was also able to phase out various point solutions.

  • The challenge

    Replacing the existing Service Management tool including integrations with a.o. monitoring tools. Sharpening the Service Management processes within the organisation, and implementing a widely acceptee solution. Within four months.

  • The result

    ServiceNow ITSM was delivered on time and budget.  The management processes were sharpened, and the new solution was extremely well received by the (managing) organisation. Users are more self supporting due to the new Service Portal a.o. By using a single source, staff are assisted quicker when it comes to incidents and orders, and they receive better information about the progress.

Curious about the possibilities of replacing your current Service Management tool?